Get questions for us? We got you
SwiftVia is a logistics startup that connects users with nearby riders to complete real-time deliveries and offers logistics companies a platform to grow their business. Our service allows users to request a rider to deliver items on their behalf, with delivery costs calculated based on the distance from the user to the recipient.
You can send various items using SwiftVia, including food, clothes, sneakers, and more. However, all items must comply with the country's laws, meaning prohibited items cannot be delivered.
SwiftVia optimizes delivery by efficiently assigning riders closest to orders, offering real-time tracking, optimizing delivery routes, and providing transparent communication between users and riders, which ensures fast completion and minimizes delivery time.
Once a delivery request is made, you can track the rider in real-time using the SwiftVia app. The app provides accurate updates on the rider's location, estimated arrival time, and any changes to the delivery status.
Yes, SwiftVia has an in-app chat feature that allows you to communicate directly with the rider once they accept your delivery request, which ensures clear communication throughout the delivery process.
The delivery cost is calculated by SwiftVia's API, which considers various factors such as traffic conditions, distance, and weather.
SwiftVia implements strict safety protocols to protect riders, customers, and packages. The protocols include verifying riders, ensuring secure payment processes, and handling customer data with the utmost care. All riders must complete a strict verification process before accepting any order. Logistics companies must provide legitimate documents before using our systems.
SwiftVia is designed for everyone, including vendors, brand owners, shop owners, regular users, logistics companies, and independent delivery riders.
The user app includes features like delivery order booking, real-time rider tracking, delivery cost calculation, push notifications, in-app chat, payment infrastructure, driver rating, user rating, recipient tracking, and customer support.
The rider app provides features like delivery request alerts, map navigation, revenue tracking, in-app chat with users, user ratings, and heat maps to identify high-demand areas.
Yes, after receiving your order, you can rate the rider and provide feedback on your delivery experience; this helps SwiftVia continuously improve its services.
SwiftVia offers a customer support feature within the app, where users can access assistance through a helpline or online chat.
If there is any unexpected delay, the SwiftVia system will notify you promptly and provide revised delivery estimates to keep you informed.
SwiftVia allows business owners to ensure fast and safe delivery of goods, track deliveries in real-time, and manage multiple deliveries efficiently, improving customer satisfaction and reducing the risk of negative feedback due to delayed or missed deliveries.
Yes, SwiftVia is designed to be fully scalable, allowing it to seamlessly accommodate the growth of your business. Whether you're increasing delivery volumes, expanding into new regions, or adapting to evolving logistical needs, our platform can efficiently support these changes.
Yes, logistics companies can sign up for SwiftVia and enjoy various features. You can add and track riders in real-time, monitor finances, grow your business, block riders, approve withdrawals, and much more. Plus, you'll have free access to our online dashboard and the Riders App, designed to streamline your operations.
Yes, our platform allows users to adjust the delivery fee calculated by our system based on various factors. Riders can also earn more through this feature. We plan to enhance this functionality in the coming months; stay tuned!
Absolutely. If you encounter any issues with a rider, you can report them through our platform. SwiftVia takes such matters seriously and aims to resolve them within a few hours, providing a swift and efficient response.
While failed deliveries can occur, SwiftVia has a robust system to address them promptly. Our team is always on alert to handle issues, ensuring all deliveries are sorted as soon as possible.
No, you must have your own motorcycle to make deliveries. Bicycles are not permitted.
Customers may pay in cash upon delivery, or if they use our smart payment method, the payment will be instantly credited to their app wallet.
SwiftVia does not charge any monthly fees for users or logistics companies. Riders are charged a certain amount per delivery, but there are no deductions or fees on cash deliveries.
Yes, you must have a smartphone (Android or iOS) to accept and manage orders through the SwiftVia app.
• Riders: Download the SwiftVia Rider app from Google Play or the Apple Store, sign up, and start accepting delivery orders. • Users: Download the SwiftVia app from Google Play or the Apple Store, sign up, and request a delivery in just a few minutes. • Logistics companies: Register online through our website.